Beyond Manila: Starting a BPO Business Elsewhere in the Philippines

BPO Industry If you’re a local looking to start a BPO business, you’ve probably heard about BPO companies making it big outside Manila and still have many qualms about doing it yourself.

And if you’re an expat or foreign investor who’s planning to enter this ever-robust and lucrative sector, there’s a big chance that you won’t even look beyond Manila. If you fall under these categories, here’s what you’ll be missing out on.

Endless Opportunities

Charter cities like Metro Cebu, Bacolod, Cagayan de Oro, Dumaguete, Davao, Iloilo, and Tanay offer endless opportunities for BPO companies to grow, the way they would in Manila. These cities are home to a big percentage of the country’s population, which means that filling up your workforce will not be a problem.

Additionally, these cities are home to some of the best state colleges and universities in the country, which produce thousands of highly-skilled, well-educated individuals. Like Manila, these cities have the talents and raw ingredients to attract organizations looking for business and process expertise. You can always hire BPO management services from your home country to train and manage your staff to deliver the results that you need.

Ideal Work Culture

From an administrative point of view, you’ll find that operating in smaller cities have many perks. For one, the commute to work is much shorter and more convenient, which could translate to happier, healthier, and more productive employees. Townships are also being developed in and around these emerging cities, and a thriving real estate industry is always a good sign.

You can also expect a laid-back but adequately competitive culture, where many of your employees probably already know each other or have mutual friends or interests. Charter cities tend to foster a balanced lifestyle, where people can be both career-driven and into outdoor activities, open-minded and conservative, and other contradictory traits.

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High Economic Activity

The IT and BPO sector thrives on the skill and knowledge of its workforce. BPO owners and investors are ambivalent about expanding outside Mega Manila in fear that they will fall short on the right staff, when in fact, a big chunk of employees in Manila hails from the provinces.

Even the knowledge process sector (KPO) sector can thrive in charter cities, especially now that they are experiencing significant economic expansion and population growth. If you wish to avoid starting from scratch, there are several locally-owned companies in these cities that you can partner with.

And if you’re worried about infrastructure, you’ll be surprised to hear how many IT and BPO parks are sprinkled throughout the country. And a competitive and skilled workforce and quality infrastructure are everything you need to grow a BPO business.